Your Questions Answered
We’ve put together some of the most commonly asked questions about our FLEXiSKiPs and waste removal. Still got a burning question and the answer isn’t below? Drop us an email at firstname.lastname@example.org and we’ll get back to you pronto.
FLEXiSKiP is a practical and tough disposable skip bag.
Perfect for removing household, garden, commercial and construction waste, FLEXiSKiP’s are an affordable and convenient solution to a steel skip bin.
We currently have six different types of FLEXiSKiP’s available and in a variety of sizes:
2200mm (L) x 1400mm (W) x 1000mm (H)
1400mm (L) x 1100mm (W) x 1000mm (H)
2200mm (L) x 1400mm (W) x 1000mm (H)
1000mm (L) x 1000mm (W) x 1000mm (H)
1100mm (L) x 1100mm (W) x 490mm (H)
510mm (L) x 510mm (W) x 490mm (H)
When you order before 3pm your FLEXiSKiP’s will be dispatched the same-day and neatly packed in a box. All weekend orders will be dispatched on the next Monday.
They will arrive from your local Fastway Courier so, if you are unable to sign for it, you can request the item to be left in a safe place or with a neighbour in the ‘Delivery Instructions’ section on the purchase screen in our App.
Deliveries to South East Queensland generally arrive the day after dispatch. All other areas are delivered 2-3 days from dispatch.
A detailed list of allowed and non-allowed waste can be found here.
Also available with every FLEXiSKiP purchase is an Instructional Flyer which details a list of allowable and non-allowed waste items.
Each FLEXiSKiP is different so make sure you read what is allowed before purchasing.
You can use your FLEXiSKiP whenever you wish.
We understand de cluttering takes time or gets delayed; that’s why we’ve set up a two-part process where you purchase your FLEXiSKiP, use it whenever you like then when you’re ready, pay for your collection.
Plus, we’ve not only built our FLEXiSKiP’s to be tough but to also last.
Heavy waste are materials and items like soil, bricks, large pieces of furniture, tiles etc. whereas light waste refers to your general household and commercial items like boxes, garden clippings, small furniture and appliances.
Your FLEXiSKiP must be placed within four (4) metres of the street kerb or driveway and must be within your property boundary.
Remember to also make sure there are no obstructions like powerlines, trees, driveways and cars.
Our truck requires nine (9) metres of height to safely collect your bin.
Remember to get all your rubbish in the bin, not all around it. Do not overfill and do not attempt to move your Flexi Bin once it is full, as this could lead to personal injury. Do not place the bin on Council or public property e.g. kerb, berm or roadside, as this is against Council regulations. Once you have started filling your Flexi Bin, do not move it as the structure of the bag could be compromised, or it could lead to personal injury.
When full, open our App and on the home screen select ‘Scan to Collect’. Then simply scan the QR code, located in the sleeve on your FLEXiSKiP, for collection.
Then you can just sit back and congratulate yourself on a now clean abode while a local handel: approved driver comes by, within 72 hours, to collect.
Our FLEXiSKiP’s are built tough but, we don’t want you filling them so they are bursting at the seams.
If the two long straps can touch each other then you’re good to go but, if not, you might need to order a buddy. Charges may apply to overweight FLEXiSKiP’s.
Don’t worry. We’ve partnered up with FastWay for your delivery, so you can track your order throughout the delivery process to ensure you are there.
Alternatively, you can just leave a ‘Delivery note’, on the purchase screen in our App, stating to leave at your front door.
We understand ordering online can sometimes be difficult to know exactly what you are getting. We aim to have every client happy and not wanting a refund but if we fail to meet that expectation, please send us an email, using the form above to request a refund.