The on-demand bulky kerbside collection service is available for eligible residents.
Eligible City of Gold Coast residents can access an on-demand bulky kerbside collection service through Handel, an authorised partner of City of Gold Coast.
By choosing us, you are moving closer to a socially
and environmentally responsible bulky items removal.
Check service eligibility on your property now.
what we do
Divert your waste from landfill
Start your eco waste management journey with FLEXiSKiP. We offer a practical, local skip bag solution for home DIY project, garden or shed clean-up, or general rubbish removal.
1 Free Service
For Gold Coast residences
Within 2-3 business days
Delivered to your door
How it works
Requesting a FLEXiSKIP
If you are an eligible resident you can order your FLEXiSKiP and collection when you are ready to complete your kerbside clean-up. While the service remains free for those who comply with the terms and conditions, a charge will apply for non-compliance.
Requesting a FLEXiSKiP is easy
- Check your address eligibility
- Sign-up using your email
- Enter contact details
- Finalise your order
- FLEXiSKiP will arrive in a small satchel to your property in up to 5 days of your order.
When using your FLEXiSKIP
- Unpack your satchel and place your FLEXiSKiP within 4 metres of the street kerb or driveway. It cannot be behind your fence as we cannot drive on to your property due to the size of the collection vehicle.
- Only unpack your FLEXiSKiP when you are ready to use it. Remember to make sure there are no obstructions like powerlines, trees, driveways, pathways and cars as this will prevent collection.
- Your FLEXiSKiP must also not obstruct a public footpath.
- The FLEXiSKiP must be accessible to be collected by a vehicle from the road.
Now you’re ready to fill your FLEXiSKiP (which is a 3m3 purpose built bag) with acceptable items from around the home, as per the instructions below.
When you’re done, login to the Handel web portal using your email. Then follow the prompts to book in your collection.
The service is on-demand so your FLEXiSKiP must be available for pickup at time of booking a collection.
Using Your FLEXiSKiP
Unpack when you are ready to use
Let’s grab your FLEXiSKiP out of its satchel (it’s super light) and lay it out flat, ready to be filled.
Setting up
Hop inside your FLEXiSKiP (go on, we know you want to), lift all four sides up, then fold one side out and down over itself.
Ready to go
Fold out the remaining three sides, pushing out the bottom corners as you go (you’ll be a FLEXiSKiP master before you know it).
Start filling
Avoid overfilling the FLEXiSKiP, ensure handles touch when complete. For heavy items, do not exceed the internal black line. Where FLEXiSKiP are overloaded this may result in a delay to the service due to the safety protocols. Handel must ensure operational staff's can work safely at all times. For your and our safety, we may be unable to collect in inclement weather.
Find the Best Place
Once half-full, raise all sides and place within four metres of the kerb. Make sure your FLEXiSKiP is not behind the fences and there are no obstructions like powerlines, driveways, pathways, and cars. Items left on the kerb outside of the FLEXiSKiP may be considered as rubbish illegally dumped on public land and as such, local laws will apply.
Get your FLEXiSKiP collected
When full, scan the QR code on the bag or use the link in your notification emails. You can then select pickup in the portal. Your FLEXiSKiP will be collected within 3 business days.
Service Details
Collection acceptance items
What we take
Soft furnishings and large furniture
Like cupboards, couches, desks, drawers and even the dog house.
Flooring
Such as timber, lino and those ugly retro tiles which have lasted the test of time.
Soft flooring and mattresses
Rugs, carpet, mattresses and air mattresses; we'll take them all. All items must be able to fit into the FLEXiSKiP to be collected.
Household Waste
From kitchen scraps to old newspapers, we handle all types of household waste.
Green Waste
Light garden waste including shrubs, grass clippings twigs etc.
Electrical items
Microwaves, fridges, washing machines, toasters and more.
What we don't take
Food or putrescible items
Any type of food and putrescibles (likely to decay, spoil or putrefy).
Batteries
Any types of batteries and mobile phones including batteries from vehicles.
Liquids
Items such as paint, oils, solvents, poisons, chemicals and concrete.
Hazards
Asbestos, insulation, empty chemical containers, fibro sheets and tyres.
Glass and mirrors
Any kind of glass and mirrors including the ones from vehicles or tableware.
Items outside the FLEXiSKiP
Our drivers will not pickup any item outside of the FLEXiSKiP. Council may consider these items to be rubbish illegally dumped on public land.
q & a
You asked, we answered
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FLEXiSKiP is a practical and tough disposable skip bag, Perfect for removing household and garden waste. FLEXiSKiPs are an affordable and convenient solution to a steel skip bin.
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Your FLEXiSKiP will be neatly packed into a recyclable satchel with T&C's, instructions and your QR code. All weekend orders will be dispatched on the following Monday. They will arrive from your local Aramex courier, so if you're unable to sign they will have authority to leave at your door. Deliveries will take 2-3 business days from ordering.
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A collection must be booked within 30 days from the date the skip was delivered. After this a fee will apply and the skip will no longer be eligible for collection by the City, residents will need to organise the collection directly with FLEXiSKiP or find an alternative method to dispose of their bulky items at their own expense.
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Heavy waste refers to materials and items like soil, bricks, large pieces of furniture, tiles etc., whereas light waste refers to your general household and commercial items like boxes, garden clippings, small furniture and appliances.
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Our FLEXiSKiP’s are built tough, but we don’t want you filling them so they are bursting at the seams. If the two long straps can touch each other then you’re good to go. However, please also be mindful of the 1 tonne limit;
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Don’t worry. We’ve partnered up with Amarex for your delivery, so you can track your order throughout the delivery process to ensure you are there. Alternatively, you can just leave a ‘Delivery note’ on the purchase screen on our site, stating to leave the package at your front door.
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Your FLEXiSKiP must be placed within four (4) metres of the street kerb or driveway and must be within your property boundary. Remember to also make sure there are no obstructions like powerlines, trees, driveways and cars. Our truck requires nine (9) metres of height to safely collect your FLEXiSKiP. Remember to get all your rubbish in the skip, not all around it. Once you have started filling your FLEXiSKiP, do not move it as the structure of the bag could be compromised. Additionally, do not overfill the bag or attempt to move your FLEXiSKiP once it is full, as this could lead to personal injury. Do not place the bin bag on Council or public property e.g. kerb, berm or roadside, as this is against Council regulations.
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When full, go to the Schedule Pickup page under Service, select your order and click Request Pickup. Then you can just sit back and congratulate yourself on a now clean abode while a local handel: approved driver comes by, within 72 hours, to collect.