Product Training Manual
1.
WHAT IS FLEXiSKiP
FLEXiSKiP is a practical and tough disposable skip bag. Perfect for removing household, garden, commercial and construction waste, FLEXiSKiP’s are an affordable and convenient solution to a steel skip bin.
Perfect for removing household, garden, commercial and construction waste, FLEXiSKiP’s are an affordable and convenient solution to a steel skip bin.
2.
FLEXiSKiP TYPES & SIZES
General & Construction 3m³
2200mm (L) x 1400mm (W) x 1000mm (H)
General & Construction 1.5m³
1400mm (L) x 1100mm (W) x 1000mm (H)
Contaminated 3m³
Contaminated 1m³
Clean Concrete Multi-Pour
1100mm (L) x 1100mm (W) x 490mm (H)
Clean Concrete Single-Pour
510mm (L) x 510mm (W) x 490mm (H)
3.
Allowed Waste Streams
What will General & Construction FLEXiSKiP’s Take? Almost all construction and home waste streams can be thrown away in a skip bin or bag. In fact, the majority of items around your building site or in your house, yard and office can be removed, and at no extra charge.
The allowed waste includes mattresses, fridges, trees, Plants, dirt, cardboard boxes, polystyrene, timber, and even construction rubbish.
Each FLEXiSKiP type accept different waste streams and every FLEXiSKiP sold comes with an instructional flyer attached to FLEXi with conditions and allowed waste streams, make sure you check you’re buying the right FLEXiSKiP for the job and adhere to the allowed waste streams.
Like cupboards, couches, desks, drawers and even the dog house.
Such as timber, lino and those ugly retro tiles which have lasted the test of time.
Rugs, carpet, mattresses and air mattresses; we'll take them all.
Microwaves, fridges, washing machines, toasters and more - if it has a cord, we'll pretty much take it.
Construction and Demolition waste such as timber, mixed metals, bricks and pipes.
Like cardboard, paper, polystyrene, toys, kitchenware, stationary, glass, mirrors and recyclables.
Lawn clippings, palm fronds, pruning etc
4.
WHAT WE WON’T TAKE
A good guideline on what cannot be put in a skip is that if it’s hazardous or harmful, you can’t throw it away. Some items may not be obvious, such as batteries, glass and tyres, that’s why we’ve pulled together a list of items you can’t throw away in a skip bin or bag.
Looking to get rid of contaminated items? then, check out our Contaminated FLEXiSKiPs. Same goes for concrete – our Multi and Single Pour bags are the perfect solutions for your leftover pour.
Food or putrescible items
Any type of food and putrescibles (likely to decay, spoil or putrefy) waste are not allowed.
Batteries
Any types of batteries and mobile phones including batteries from vehicles.
Liquids
Items such as paint, oils, solvents, poisons, chemicals and concrete.
Hazards
This includes asbestos, insulation, empty chemical containers, fibro sheets and tyres.
5.
What is the difference between heavy and light waste
Heavy waste are materials and items like soil, bricks, large pieces of furniture, tiles etc.
Whereas light waste refers to your general household and commercial items like boxes, garden clippings, small furniture and appliances.
6.
SETTING UP & USING YOUR GENERAL & CONSTRUCTION FLEXiSKiP
Let’s Unpack
Today’s the day to de-clutter! Let’s grab your FLEXiSKiP out of it’s box (it’s super light) and lay it out flat, ready to be filled.
Setting Up
Hop inside your FLEXiSKiP (go on, we know you want to), lift all four sides up, then fold one side out and down over itself.
Ready to Go
Fold out the remaining three sides, pushing out the bottom corners as you go (you’ll be a FLEXiSKiP master before you know it).
Start Filling
Fill your FLEXi up! Make sure all heavy items are below the heavy fill line i.e. concrete, bricks, rock, dirt and those ugly retro tiles which have lasted the test of time. Remember, if you’re not filling your FLEXi on your kerb, then only fill it part of the way so it’s not too heavy to move.
Find the Best Place
Once half-full, raise all four sides and place within four metres of the kerb on your property. Make sure there are also no obstructions like powerlines, driveways and cars.
Ahhh Perfect!
When full, scan the QR code, located in the sleeve on your FLEXiSKiP, for collection. Then simply sit back and congratulate yourself on a now clean abode while we have it collected within 72 hours.
7.
WHAT CONSTITUTES AS OVERSIZED
Our FLEXiSKiP’s are built tough but, we don’t want you filling them so they are bursting at the seams.
If the two long straps can touch each other then you’re good to go but, if not, you might need to order a buddy. Charges may apply to overweight FLEXiSKiP’s.
8.
DOES THE FLEXiSKiP HAVE TO BE USED STRAIGHT AWAY
FLEXiSKiP’s can be used whenever you wish.
We understand that decluttering takes time or gets delayed; that’s why with FLEXiSKiP you can take advantage of the two-part process where you purchase the FLEXiSKiP, use it whenever you like then when you’re ready, pay for the collection.
9.
HOW TO ORGANISE COLLECTION OF A FLEXiSKiP
When full, open the App and follow the easy 3-click checkout shown below!
We understand that decluttering takes time or gets delayed; that’s why with FLEXiSKiP you can take advantage of the two-part process where you purchase the FLEXiSKiP, use it whenever you like then when you’re ready, pay for the collection via credit card or if you’re setup for invoice, simply put in the related job or invoice number.
Once booked in, a local FLEXiSKiP approved driver comes by within 72 hours, to collect the FLEXiSKiP from the location provided at checkout.
10.
THE FLEXiSKiP PROCESS
– FLEXiSKiP Bag –
New bag delivered to Trade or Job Site Location
– FLEXiSKiP Bag –
Filled with approved building waste
– Sub-Contractor –
Contacts Prime to advise FLEXiSKiP is full
(QR Code Provided)
– Prime Building –
Finalises FLEXiSKiP Full Bag Process
-FLEXiSKiP is collected and taken to authorised recycling depot –
FLEXiSKiP BOOKING INSTRUCTIONS
1.
ORDER VIA THE handel: PHONE APP
Wherever possible, ordering FLEXiSKiP’s to be sent to site should be completed through the handel: App
You can download the handel: App by clicking the image below.
Check the top of the App screen for the address field if ordering direct to site. Ensure the site address is displayed correctly, if there is an error you can tap the address to activate the edit function
The App uses Google Maps to locate collection addresses and defaults to the address listed in the accounts profile for all other functions.
When ordering FLEXiSKiPs select the type, size and quantities you need
In the Check-Out select the invoice option and enter a valid claim number
You can use the comments section to provide information specific to your order or or site ‘authority to leave at font gate’ for example.
When you are confident that all details are completed and accurate, simply press the Place Order button.
Your FLEXiSKiP/s will arrive within 2 business days (unless requested otherwise)
Your FLEXiSKiP/s will arrive compactly packaged in a satchel
When you open the FLEXiSKiP and unfold it you will notice a tag with a QR code on it. This code will be important for when you request collection. We recommend taking a photo of the QR code in case the tag is lost during the construction process. We also recommend placing a note on file (in your Building System) with the QR code/s in the event that a non site based support person (such as office admin) is the person ordering skip collection later in the claim
When setting up the FLEXiSKiP it is important that while the bag is empty, to fold the top of the bag outward (over itself). This will enable the bag to stand up on its own while you are filling it. When the FLEXiSKiP is becomes fuller, you can pull the straps up to allow more room and create a box shape: For instructions on how to set up your FLEXiSKiP please see this video: Setting Up Your FLEXiSKiP
Also, remember to set up your FLEXiSKiP no further than 4 meters from the curb; and ensure there are no overhead obstructions such as a car port
Information about where to set up your FLEXiSKiP can be found here: https://www.handel.group/faqs/
An invoice will be generated by FLEXiSKiP to the authority related to the claim number for the stock purchase
2.
ORDER VIA EMAIL OR INSURANCE / BUILDER PROCUREMENT SYSTEM
If you do not have access to the APP, as a secondary option, order requests can be sent to FLEXiSKiP at: hello@handelgroup.com.au
To ensure requests are assigned to the correct claim please follow the below email order template
Subject Line:
Email Content:
CHU FLEXiSKiP Request
Standard Deliver
or
Delivery Date Required: dd/mm/yyyy (only to be used by exception, FLEXiSKiP have a standard 2-business day delivery)
CHU Claim Number: *************
Address for Drop Off: {enter delivery address}
Weight Allowance:
Size and Number of Skips:
Contact Person (name and number):
A FLEXiSKiP staff member will reply to your email same day and confirm your order request has been received
Your FLEXiSKiP/s will arrive within 2 business days (unless specified otherwise)
For instructions on how to set up your FLEXiSKiP please see this video: Setting Up Your FLEXiSKiP
Also, remember to set up your FLEXiSKiP no further than 4 meters from the curb; and ensure there are no overhead obstructions such as a car port
Information about where to set up your FLEXiSKiP can be found here: https://www.handel.group/faqs/
3.
ORDER FLEXiSKiP COLLECTION
Book your Collection when your FLEXiSKiP is full or your job is complete
To order collection of the FLEXiSKiP launch the App
Check the address at the top of the screen has been correctly located by Google Maps and tap the address to edit it if there is an error.
When the address is confirmed as correct, click the ‘Scan to Collect’ button. This launched your phones camera, you will need to confirm the apps permission to access your camera on the first launch only.
Alternatively, if you do not have the QR-Code in front of you, but you do have the QR Code number (stored on file earlier in the claim), you can manually enter the QR Code.
Next you’ll be asked to confirm you have only disposed of allowed materials and if you have multiple FLEXiSKiPs to collect you can use the bottom left button to scan another QR code onto the order.
Review your order on the Check-Out screen ensuring the related claim number is entered into the invoice option.
Your collection request/s will be automatically submitted to FLEXiSKiP once you click the ‘Check Out’ button
Your FLEXiSKiP/s will be collected within 3-business days
For any urgent collections or questions, you can contact the FLEXiSKiP by handel: Customer Experience Team on 1300 344 973 or hello@handelgroup.com.au
4.
ORDER FLEXiSKiP COLLECTION VIA EMAIL (Back Up Process Only)
If you do not have access to the App, as a secondary option, collection requests can be sent to: hello@handelgroup.com.au
To ensure requests are assigned to the correct claim, and allow for tracking and reporting, please follow the below email order template
Subject Line:
Email Content:
CHU Skip Collection
CHU Claim Number: *************
Address for Pick Up: {enter delivery address}
Size and Number of Skips:
QR Code/s: QR-*****
Contact Person (name and number):
A FLEXiSKiP staff member will reply to your email same day and confirm your order request has been received
Your FLEXisKiP collection will be completed within 3-business days
For any urgent collections or questions, you can contact the FLEXiSKiP by handel: Customer Experience Team on 1300 344 973